Traveller from Hamilton stayed in December,2009

Guest Comment:
The hotel is in a good location & a decent modern city centre hotel. The restaurant/kitchen service was very poor. I am easy going & rarely complain. However, an afternoon tea that was booked 4 weeks in advance took 40 minutes for anything - sandwiches, drinks, coffee to arrive at the table. We were the only guests for afternoon tea. Breakfast almost became lunch. From being seated, we waited 1 hour to receive anything at the table - tea/coffee, toast or the ordered hot food. There were many others who suffered the same & complained. Fortunately a cold buffet kept us going, but this was not intended. The waiting staff on both occasions did not seem concerned that customers were waiting or that orders were mixed up. If we had a schedule to meet we would have left the hotel without eating. No recommendation here. We had two requirements for the reception desk. The first was to arrange a taxi at a specific time & this was handled precisely as requested. The second was to leave our bags for 2 hours after checkout. Although there is a receipted tagging system, we had to describe the bags on collection. It took three attempts to find the correct bags by the staff. This was more amusing than frustrating!

Top Tip:
Book on a room only basis & eat out. With this location there are numerous restaurants within walking distance.